Privacy Policy — Eternal Glide

1. Introduction

Eternal Glide ("we", "our", "us") operates the website at eternalglide.com (the "Site") and a single restaurant counter at Higashisumida 3-15-13, Shinjuku City, Tokyo. We are committed to protecting the privacy of every visitor to our Site and every guest who contacts us. This Privacy Policy explains, in plain language, what information we collect, why we collect it, how we keep it secure, and the rights you have over your own data. By using our Site or contacting us by email or telephone, you accept the practices described here. If anything below is unclear, please write to us at info@eternalglide.com and we will respond promptly.

2. What Information We Collect

We collect only what we need to operate the Site responsibly and to respond to enquiries. The categories are as follows:

Information you provide directly. When you contact us by email, telephone or via any form on the Site, you may give us your name, email address, telephone number, the date or time you would like to visit, and any message or dietary information you choose to share. We use this only to answer your enquiry.
Information collected automatically. When you visit any page on the Site, our hosting provider records standard request data: your IP address (truncated after thirty days), the browser and operating system you are using, the page you requested, the page that referred you, and the date and time of the request. This information is used to monitor the security and performance of the Site and is not used to identify individual visitors.
Cookie data. Our Site sets a small number of cookies. The essential cookie records your cookie consent preference so you are not prompted again on every page. Analytical cookies, if you accept them, count visits and report aggregate traffic patterns. Please see our Cookie Policy for the full breakdown.

3. How We Use Your Information

We use the information we collect for the following limited purposes:

To respond to enquiries you send us by email, telephone or through any contact form on the Site.
To operate, maintain and secure the Site, including diagnosing problems and preventing fraudulent or abusive activity.
To understand which pages and content are most useful to visitors, so we can improve the Site over time. This is only done in aggregate and only with your consent for analytical cookies.
To comply with legal obligations under Japanese law, including the Act on the Protection of Personal Information (APPI), and to respond to lawful requests from public authorities.

We do not use your information for advertising, profiling, automated decision-making, or any purpose that would require your separate consent under APPI or comparable laws.

4. Cookies and Tracking Technologies

Our Site uses a minimal set of cookies. Strictly necessary cookies remember your consent choice; analytical cookies, set only with your consent, help us understand traffic patterns in aggregate. We do not embed third-party advertising networks, behavioural trackers, or social media plugins that would set their own cookies. For a complete list of the cookies used, their purpose, and how long they persist, please see our dedicated Cookie Policy. You can withdraw or change your cookie consent at any time using the banner that appears at the bottom of the page.

5. Sharing of Information

We do not sell, rent, lease or trade your personal information to anyone, ever. We share information only in the following narrow circumstances:

With service providers who help us operate the Site (for example, our hosting provider and our email provider). These providers process information only on our instructions and are contractually required to keep it confidential and secure.
When required by law, for example in response to a court order, a lawful request from a public authority, or to protect the legal rights of Eternal Glide, our guests or the public.
In the event of a business transfer, such as a merger, acquisition or sale of assets — in which case the recipient would be required to honour the commitments made in this policy.

6. Data Retention

We keep your personal information only for as long as it is necessary for the purposes for which it was collected. Email correspondence is retained for up to twenty-four months after our last exchange, after which it is permanently deleted. Server logs containing IP addresses are truncated after thirty days. Cookie data is retained for the period set out in our Cookie Policy. When information is no longer needed, it is deleted or anonymised using methods that prevent recovery.

7. Data Security

We take the security of your information seriously. The Site is served only over HTTPS with modern transport-layer encryption, and access to any database containing personal data is restricted to a small number of authorised team members. We review our security practices regularly and update them as needed. No system can ever be guaranteed entirely secure, but we apply the level of care that a reasonable operator of a small hospitality business would, including secure password practices, two-factor authentication on administrative accounts, and prompt patching of software vulnerabilities.

8. Your Rights

Under the Act on the Protection of Personal Information (APPI) and comparable laws in other jurisdictions, you have a number of rights over your personal data, including the right to be informed about how it is used, the right to request a copy of the information we hold about you, the right to ask us to correct or delete information that is inaccurate or no longer needed, and the right to withdraw consent at any time where processing is based on consent (for example, cookie consent). To exercise any of these rights, write to us at info@eternalglide.com or by post to the address below. We will respond within thirty days. There is no charge for reasonable requests.

9. International Transfers

Our website hosting and email infrastructure may, from time to time, route data through servers located outside Japan. Where this occurs, we ensure that any transfer is protected by appropriate contractual safeguards (for example, standard contractual clauses) and that the receiving provider applies a level of protection equivalent to that required under APPI. If you have questions about a specific transfer, please contact us.

10. Children's Privacy

Our Site is not directed at children under sixteen years of age, and we do not knowingly collect personal information from anyone under that age. If you are a parent or guardian and you believe your child has provided us with information, please contact us and we will delete it from our records promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable law. When we do, we will revise the "Last updated" date at the top of this page and, if the changes are material, we will display a notice on the Site for at least thirty days before they take effect. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, your data, or how we use information, please contact us:

Eternal Glide
Higashisumida 3-15-13
Sumida City, Tokyo 131-0042, Japan
Email: info@eternalglide.com
Phone: +81-3-3611-8932